My Virtual Sidekick | Management, Marketing & More | Raven Howard

Feedback and complaints are really important in building your business successfully. They’re an opportunity for us to improve ourselves, our products, our services, and our processes – if we act on the feedback that we receive.

Unfortunately most feedback is either handled horribly or goes in “one ear and out the other”. Mishandling complaints this way is why a company’s performance never improves.

A more effective solution to deal with feedback is establishing a 3-step customer feedback process:

1. Gather customer feedback.
2. Take action.
3. Communicate company feedback.

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Today is the start of two 30-DAY Challenges for me….One is a 30 day blogging challenge and the other is 30 days of physical inactivity.  As for the first challenge, I’ll be blogging on a daily basis for the month of April.

The second one wasn’t something I signed up for, but was the result of deciding to “just play” a physical sport.

The problem with this is…. I didn’t ♪ ease on down, ease on down, down the physical activity rooooad. ♫

In the past my physical activity has been broken down into two distinct periods. From August – February, I loafed around the house, counting my blessings that I don’t have to confront Old Man winter because I work from home and allowed my physical activity to go dormant. Then, when the first signs of spring arrived, I get Spring Fever and am compelled to get active. It is very much like clockwork!

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Many virtual assistants and other service based professionals ask me, “How did you make the transition from an internet marketing virtual assistant to an online business manager?”

My answer is because I wanted to.  As a virtual assistant, my goal was to go from doing menial tasks for a client to growing into larger roles with them. I dug it when a client gave me a complete overview of what needed to be done and trusted that I could make it happen.

But there was a dark side to this, too. I began to work longer and longer hours because I was getting paid a basic virtual assistant rate (read under-paid! to do more and more for each of my clients.  If I brought up raising my monthly retainer with my client, they’d stated they weren’t ready for an online business manager. But they sure appreciated all my expert help and would really love it if we could just continue on ‘as is’ and talk about it later.
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